Shipping policy

 

Import Duty and Tax Payments and Customs – delivery outside of the UK only

Products delivered to destinations outside the UK may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities. The recipient of your order is responsible for all customs formalities for the import of the Products and will be required to pay any additional charges for international delivery, including Import duty, formal customs entry, taxes, levies and other charges that may be levied outside the UK. The recipient of VAT (or its equivalent tax) will depend on the country of delivery and will be applied.

The products, (not the person placing the order) will typically receive a separate request for payment of these charges when the goods arrive in the country of destination. If you’re ordering Products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges.

Please note that in some countries, such as the USA and Canada, the person ordering Products may receive a request for payment of these charges, in which case you will be responsible for paying these additional charges. Payment by you or the recipient (as applicable) must be received by the relevant customs authority before delivery of the Products will be made.

Unfortunately, we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and the import charges applicable in any Country before ordering Products to be delivered there. We will use commercially reasonable efforts to provide you with information that we hold that relates to the Product or order that you may need to arrange customs clearance.

You (or the recipient of the Products if different) will be the importer for all international deliveries of the Products. Therefore, before placing an order, it’s your responsibility to check that any Products ordered comply with country, state and/or federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.